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Не работают сенсоры

Started by Commander, 12 мая 2017 - 11:41

# Commander

Commander
  • 11 сообщений

Posted 15 июня 2017 - 09:17

[member=DmitriyOz], я в начале подзабыл, что покупал в России у официалов, и поэтому обращался к китайцам. Они мне ответили, что надо отправлять коптер к ним. В чем именно проблема они не написали. Ниже оригинальный текст, если интересно.

 

Subject: The sensors do not work

Message: Hello! After the 3-4 flights of my dron the both sensors - bottom and forward - stopped working. The dron did not crash into anything. The sensors are clear, and there is Illumination is quite enough. And I didn’t upgrade the firmware, didn’t calibrate the sensors. I did not do anything. It has happend suddenly. I watched the drone status in DJI GO4, but there was not any errors. And the system doesn’t recommend me to calibrate the sensors (watch the attached picture). What I’ve done: 1. Downloaded Assistant 2 and upgraded the firmware to latest version (macbook mini) 2. Go to Calibration, but the button «Start calibration» is disabled and grey. And there is mistake: Incorrect allignment method. (watch the attached picture) 3. Then I repeated these steps on another computer - macbook pro, and then I’ve make it one more time on PC (windows OS). With the same results. Will you recommend me what should I do?

Regards, Oleg 

 

Support5.DE (DJI)

Hello, Unfortunately we recommend you send the drone in for a repair. In order to this you will need to contact your dealer or a local dealer in order to have it sent in. We apologize for the inconvenience.

Best Regards, Technical Support
DJI GmbH


Edited by Commander, 15 июня 2017 - 09:17 .

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